Rough Guides

Tailor-made trips by Rough Guides local experts

Our tailor-made trips are all planned by local experts – who work for tour operators on the ground – so that all the pesky planning details are taken care of for you. Their know-how, and 24/7 support, makes travel truly stress-free. But don’t just take our word for it: these reviews are all written by real travellers who have booked a tailor-made trip with Rough Guides. Every traveller is asked to leave a review after their trip, but you can leave one before you go, too.

total reviews: 383

satisfaction: 4.89

Jane Parcell trip to Jordan

7/10/2023

The guide and driver were excellent, but there were a few problems-namely our airport transfer on arrival. Despite my checking with the tour company that the driver would be there at the airport to collect us, they did not. The airport rep had to call the tour company and arrange-with a considerable delay. We also had issues with a border crossing that had the tour company provided us with better information, would have been avoided.

Jacqueline & Sons ‘Into the Depth of Ecuador’

6/23/2023

The perfect experience! We really had the best possible experience with our local guide Tamer in Ecuador. He put together a brilliant programme taking account of all our (specialised!) wishes, checking in every few days in the run-up to and every day during our holiday to make sure thing we’re going smoothly. He helped make changes on the spot, found the perfect local guides and drivers for us (who were all brilliant too) and was fun and very professional to work with. He was absolutely invaluable to us and became more like a friend than an agent! I can highly recommend working with both him and Rough Guides

Northern Italy highlights for Mr. & Mrs. Mild

6/21/2023

Our trip to Northern Italy was very good. Our local Rough Guides expert provided us with an itinerary and patiently worked with us to make the changes we requested. In hindsight, some of her original ideas were better than our requested changes. For example, our visit to Milan completely surprised us, and we wished he could have had another day there. Of course, our local expert had recommended 2 days there, and we were the ones who asked to cut it short to 1 days, and put that extra day into the Dolomites part of our trip. The trip was full of surprises. In Venice, our local expert surprised us with champaign and chocolates. At Lake Como, we had a full 2 room suite with a beautiful view of the lake. Our private boat tour on Lake Como followed by dinner were absolutely wonderful. Great choices were make by our Rough Guides expert. There were also some issues, which almost caused me to give 4 stars instead of 5. The location of our Lake Como Villa required a car which had not been pre-planned. However, our local expert placed us at a Villa with a knowledgeable owner who lived on premises and could drive us into town to rent our car for 3 days. Indeed, the Villa owner was a great resource. A preplanned rental car from Lake Como would have made it better. Another issue was that when we disembarked from our train in Milan, we could not find our private car driver. We looked around for 30 minutes before calling the travel agency. It turns out that the driver was told to wait in front of the Burger King, but we were not told about the meeting location. It took an hour to get this resolved and our driver, who had left after waiting an hour for us, had to come back to the train station to find us and bring us to the hotel. Those were the 2 main issues with the trip. There were some other small hiccups which were easily resolved with a phone call to our local Rough Guides expert. Many, many other details were meticulously attended to. Drivers scheduled for all the other pickup points were on-time and very polite. The train tickets worked perfectly, and we were pleasantly surprised to have business class train tickets with the extra leg room and free snacks. Each hotel that we stayed in was unique and perfect. Our final hotel in Milan gave us a huge room upgrade. Excursions were lots of fun. And, the free time which was scheduled at our request was thoroughly enjoyed. The pre-paid breakfasts at the Chalet Hotel Hartmann in Ortisei and the Galleria Vik in Milan were just exquisite! The positives so far outweighed the negatives that even with the problems, I still feel like this Rough Guides planned trip deserves the full 5 stars.

Amazing trip in Greece

6/18/2023

Rough Guides are the best! Julia’s help planning our itinerary from Athens through Peloponnese Peninsula was invaluable! She selected amazing places to stay! Our guides at ancient sites were so knowledgeable and helpful. And the various travel docs she assembled were great. Couldn’t have been happier! Thank you!

Taste of Italy for Vivian & friends 2 travelers

6/17/2023

Excellent vacation plan Responsive local agent (Martina) and very helpful. She communicates well. All arrangements from private/public transportation to hotels to excursions are well-organized and service were excellent. Hotels are premier and located conveniently so that everything is walkable. Time between moving to places and activities are well spaced allowing sufficient resting time. We didn't feel rushed. However, the street food tasting tour could be better. Pizza, pastry and coffee are nothing special that I can't purchase myself. I was expecting tasting local enjoyable comfort foods.

Taste of Italy

6/17/2023

We have a very good time all the way. The Capri boat ride is excellent and so much fun with the crew! They are awesome. The only one that needs some improvement is the Naples street food walking tour. Other than that. Everything including the hotels are great choices. You’ve done an excellent job! Will definitely consider you again!

Tailor-made trips reviews

Tailor-made trips by Rough Guides local experts

total reviews: 383

satisfaction: 4.89

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